Refund policy
Last updated: June 1, 2025
We offer a 30-Day Money-Back Guarantee on all ease. products. If you're not satisfied, we're not satisfied.
Our 30-Day Guarantee
If you are not satisfied with your ease. earplugs for any reason, return them within 30 days of delivery for a full refund. No questions asked. No forms. No hassle.
How to Request a Refund
Contact us at support@try-ease.com with your order number. We will guide you through the return process. You will receive your refund within 5-10 business days after we receive your return.
Conditions
- Items must be returned within 30 days of delivery
- Items must be in reasonable condition
- Original packaging preferred but not required
- Proof of purchase required (order number or confirmation email)
Refund Process
Once your return is received, we will email you to confirm receipt. Your refund will be applied to your original payment method within 5-10 business days.
Late or Missing Refunds
If you haven't received your refund, please check your bank account first. Then contact your credit card company. If you still haven't received it, contact us at support@try-ease.com.
Exchanges
We only replace items if they are defective or damaged. Contact us at support@try-ease.com to arrange an exchange.
Contact
Branka Braun
Finkenweg 14, Habichtswald-Ehlen, Germany
Email: support@try-ease.com
Phone: Available upon request